Q: When will my product ship?
A: Orders placed before 2:00 p.m. CST Monday-Friday will ship the same day. Orders placed after that will ship the following business day. Business days are Monday-Friday excluding holidays.
Q:  Do you ship outside the US and Canada?
A: Yes but international orders cannot be placed online. You must call or email to place your order.
Q: What is your return policy?
A: Prior consent required and all returns require a return authorization (RA) number or shipment will be refused. Mark the RA number prominently on the outside of the package and send postpaid. Returns are accepted within 15 days of purchase and are subject to a $20.00 handling/restocking charge providing the part is received in like new condition. ABSOLUTELY NO RETURNS ON ELECTRONICS. Please read our Terms & Conditions.
Q: I’ve heard you rebuild petcocks, how do I go about getting that done?
A: Yes, we have a rebuild service for Pingel Fuel Valves only. Click on the link at the bottom of the webpage that says Rebuild. Fill out the pdf form and send it, the valve to rebuild and a check or money order to 2072 11th Ave., Adams, WI 53910.
Q: Everything is put together correctly but my electric shifter is not working?
A: When starting your shifter you need to press and hold either button on the handlebar control and hold for five seconds to activate the system. This is a safety feature and must be done every time. If this does not correct the problem please call our tech line 608-339-7999.
Q: I have a Pingel Removable Wheel Chock and want to use it on another trailer, do you sell just the mounting hardware?
A: Yes. We sell mounting kit hardware for our removable wheel chocks. Part number WC-MD010T.
Q: How do I determine which petcock to get for my bike?
A: There are a few things you will need to know before ordering your Pingel Fuel Valve. We do have an application chart  to help you but not all motorcycles are listed. It is still helpful to know the following things:
1)      What Series do I need?  Series is determined by the location of fuel valve on the tank and the direction of the hose outlet. The chart below can help you find the series. The first digit of the part number lets you know what series. For instance, a 6000 series fuel valve’s part number will begin with a 6 (series diagram pertains to single outlet valves only, all dual outlet valves' part numbers will begin with a 3).
2)      What size is my inlet? You need to know if your inlet is ¼” NPT, 3/8” NPT or 22mm (H-D). Most Harley-Davidsons are 22mm, with the exception of the XR750 and years prior to 1975. The second digit of the part number lets you know the inlet size. 3 = 22mm, 2 = 3/8" NPT, 1 = 1/4” NPT.
3)      Do I need an adapter? Our 22mm (H-D) valves come with an adapter nut. For other valves our application chart will let you know if an adapter is included or which one you need. If your motorcycle is not listed you will need to determine if your stock valve bolts on, or is there a nut. If it bolts on you will need to know the measurement of the bolt pattern. Measure center to center. If you need an adapter nut you will need to know thread size of the tank bung.
4)      How many outlets do I need, which direction is the outlet facing and do I want reserve?
Our most popular fuel valves are the Power-Flo. We offer Single Outlet with Reserve or without Reserve, Dual Outlet with Reserve or without Reserve, Triple Outlet no reserve, -6AN outlet, Vacuum Valves, Dirt & ATV valves, and Metric Cruisers.
Our Power-Flo Single Outlet with Reserve valves are very popular and there is an option for most street bikes. Single 5/16 outlet with reserve inlet sizes 22mm (H-D), 3/8” NPT or 1/4” NPT come in a variety of designs and finishes. Hex and Round valves can be found here. Most are available in chrome or aluminum, some also available in brass or black. For more design options you can look here. Choose your series and inlet and design and finish choices. Keep in mind not all series and inlet combinations come in all designs. If your hose barb is facing down see here (available in 6000 series only). 
For more complex configurations, and enhanced race performance, choose The Guzzler® or NV Nitro valves.
For custom choppers check out our Chopper Valve.
Inline fuel valves also available.
Our Sales Technicians are available Monday-Friday, 8:00 a.m. to 4:30 p.m. CST to answer your questions or help you choose the correct product for your application. Please call 608-339-7999 if you need assistance. Thank you.